General

How do I place an order or set up an account?

  • You can email our customer response department at estimates@shomi.com, call us at 905-274-5537 or our toll free number 1-866-667-4664.
  • If you are a new customer, you will be provided with a customer onboarding package which must be completed so that we have your correct details on file.

How can I pay send you a payment?

  • If you’re a new customer, you must prepay for your purchases by EFT or an email transfer to payments@shomi.ca. If a password is required, the sales-order # should be used as the password.
  • If you have credit terms at shomi! you may also pay by company cheque

How do I set up my company with credit terms?

  • If you’re a new customer, you must prepay for your purchases by EFT or an email transfer to payments@shomi.ca. If a password is required, the sales-order # should be used as the password.
  • After you have places a minimum number of 3 orders, please contact accounting@shomi.ca to request a credit package.

I have a complaint, who should I speak to?

You should reach out to Kavita, our Internal Customer Advocate or Roy Reedon, Head of Customer Experience. Emails can be sent to orders@shomi.ca

Do you offer a warranty?

We always want to ensure you are satisfied with your purchase. Given the custom nature of our orders, warranties are assessed on an order by order basis.

Do you rent products?

shomi! does not currently rent any products; however, please feel free to give us a call to discuss a solution that can work for us both.

Displays and Structures

What materials does shomi! work with?

shomi is a designer’s dream. We currently work with fabric (backlit and stretch), canvas, vinyl, aluminum, plastics, wood and sheet metal. If you need something else ask us – we can probably work with it!

How long does it take you to complete our project?

Some of our products are available off-the-shelf and therefore can be ready the same day. For custom projects, completion time depends on many factors including complexity of the project, materials required, current production schedule, etc. Please email estimates@shomi.ca to enquire – each estimate will be given a required timeline for production.

Print and Print Finishing

Do you have a template for print files?

  • SEG prints do not require a template. Print size should be frame size + 1” of bleed on all sides
  • Off-the-shelf products come with print templates in Adobe .pdf format – editable in Illustrator
  • If you have asked us to build you a custom structure, we will provide your with print templates

What is the largest banner you can create or finish?

Try us – we haven’t reached our limit yet 😉

What’s your lead time for finishing?

Standard production time for finishing projects is 3 business days. This is dependent upon the scope of the project as well as the current production schedule, but most projects can be completed within this time frame.

I need a print finished tomorrow. Can you help?

Please call us at 905-274-5537. We will always try to help you out. Please note that rush charge pricing is in effect (10% for 2-day lead time, 25% for same-day turnaround), this helps us keep extra staff onsite for these last-minute requests.

Taylor Group (external partners)

Who can I speak with regarding custom projects?

Reach out to Roy Reedon roy@shomi.ca or email us at estimates@shomi.ca

Can I get something finished on the weekend?

We will always do what we can to accommodate. Please call us to discuss (905-274-5537)

Testimonials