How do I place an order or set up an account?
- You can email our customer response department at estimates@shomi.com, call us at 905-274-5537 or our toll free number 1-866-667-4664.
- If you are a new customer, you will be provided with a customer onboarding package which must be completed so that we have your correct details on file.
How can I pay send you a payment?
- If you’re a new customer, you must prepay for your purchases by EFT or an email transfer to payments@shomi.ca. If a password is required, the sales-order # should be used as the password.
- If you have credit terms at shomi! you may also pay by company cheque
How do I set up my company with credit terms?
- If you’re a new customer, you must prepay for your purchases by EFT or an email transfer to payments@shomi.ca. If a password is required, the sales-order # should be used as the password.
- After you have places a minimum number of 3 orders, please contact accounting@shomi.ca to request a credit package.
I have a complaint, who should I speak to?
You should reach out to Kavita, our Internal Customer Advocate or Roy Reedon, Head of Customer Experience. Emails can be sent to orders@shomi.ca
Do you offer a warranty?
We always want to ensure you are satisfied with your purchase. Given the custom nature of our orders, warranties are assessed on an order by order basis.
Do you rent products?
shomi! does not currently rent any products; however, please feel free to give us a call to discuss a solution that can work for us both.
Displays and Structures
What materials does shomi! work with?
shomi is a designer’s dream. We currently work with fabric (backlit and stretch), canvas, vinyl, aluminum, plastics, wood and sheet metal. If you need something else ask us – we can probably work with it!
How long does it take you to complete our project?
Some of our products are available off-the-shelf and therefore can be ready the same day. For custom projects, completion time depends on many factors including complexity of the project, materials required, current production schedule, etc. Please email estimates@shomi.ca to enquire – each estimate will be given a required timeline for production.
Print and Print Finishing
Do you have a template for print files?
- SEG prints do not require a template. Print size should be frame size + 1” of bleed on all sides
- Off-the-shelf products come with print templates in Adobe .pdf format – editable in Illustrator
- If you have asked us to build you a custom structure, we will provide your with print templates
What is the largest banner you can create or finish?
Try us – we haven’t reached our limit yet 😉
What’s your lead time for finishing?
Standard production time for finishing projects is 3 business days. This is dependent upon the scope of the project as well as the current production schedule, but most projects can be completed within this time frame.
I need a print finished tomorrow. Can you help?
Please call us at 905-274-5537. We will always try to help you out. Please note that rush charge pricing is in effect (10% for 2-day lead time, 25% for same-day turnaround), this helps us keep extra staff onsite for these last-minute requests.
Taylor Group (external partners)
Who can I speak with regarding custom projects?
Reach out to Roy Reedon roy@shomi.ca or email us at estimates@shomi.ca
Can I get something finished on the weekend?
We will always do what we can to accommodate. Please call us to discuss (905-274-5537)
Testimonials
”Our clients’ challenges come in many shapes and forms. Having the Team at shomi! on our side, is like having an ace up our sleeve. Whether the challenge is sheer magnitude, custom design related, rush timing or logistics based, I can ALWAYS count on them to step up with a smile.
Mike MillerICON Digital Productions
”The team at shomi! Inc. is beyond exceptional to work with. YOU GUYS/GALS ARE THE BEST! 🙂
Amanda ArnotCategory 5
”shomi! has been a trusted and valuable partner to Big Picture Imaging since we opened our doors in 2004.
Brian SpiteriBIG Picture Imaging
”I love working with shomi! no matter the project, they leave a smile on my face.
Kinga KrawczykiewiczLowe Martin Group
”When our retail customers have tight deadlines for their store openings, we know we can count on shomi! to deliver what they promise, when they promise. They haven’t missed a deadline yet!
Paul CalhounSunset Neon Products
”Serving the entertainment industry, I must meet unique and complex demands. No matter the size of the project the team at shomi! always come back with a firm “No problem, we will get it done!”
Matt ConeCameron Advertising
”Working with these guys is the best… Great service, CHECK. On-time delivery, CHECK. Funny as F%$#, CHECK!
Joyce LaynoImages Advertising Creations
”"Over the last 20 years I have witnessed the evolution of shomi! from a small banner shop to one of the foremost fabricators of custom display hardware. They have been my go-to-guys for all sorts of interesting challenges and they always make me look good.
Greg DonaisCerta Opportune
”We deal with big name retailers and confidentiality is of the utmost importance. We trust shomi! so much that we ask them to collaborate directly with our customers to solve their challenges!
Patty KrukaTI Group
